Course Syllabus

Summer 2026 | SWK-2010-VO01 - Introduction to Case Management

Online Class

Online courses take place 100% online via Canvas, without required in-person or Zoom meetings.

Faculty

Lisa Dubbert
View Faculty Credentials
View Faculty Statement
Hiring Coordinator for this course: Kate Hughes

Note

Many degree programs have specific general education recommendations. In order to avoid taking unnecessary classes, please consult with additional resources like your program evaluation, your academic program catalog year page, and your academic advisor.

Courses may only be used to meet one General Education Requirement.

Course Description

This course provides an overview of social work methods with an emphasis on case management services. Students use observational, problem-solving, recording, and relationship-building skills to explore topics such as the history and development of the social service profession, the nature of social work practice, the interface between individuals and the environment, and ethical dilemmas inherent in case management, including needs and issues related to developmental and physical disabilities, socioeconomic status, education, substance abuse, and family violence.

Essential Objectives

1. Explore the history and development of social work practice and its central focus on the interface between individuals and environment.
2. Identify the role and responsibilities of a case manager and other professionals working in a social services environment.
3. Discuss holistic approaches for working with individuals, families, groups, and communities.
4. Practice relationship-building and communication strategies with service providers.
5. Demonstrate effective techniques for interviewing and relationship-building with clients.
6. Observe and record complex human behavior and events accurately and thoroughly for progress notes and report writing.
7. Practice the essential components of a successful case management, including intake, needs assessment, trauma-informed practice, individualized action plans, service planning, monitoring, and evaluation.
8. Explain how personal values and ethics influence working with clients and cases, as well as the ways in which implicit and explicit bias can impact professional decision-making and interactions.
9. Discuss practices that help diverse populations overcome barriers and encourage self-sufficiency in a variety of ways, including financial independence and cultural adaptation.
10. Explore practices that promote resiliency among clients, their families, and practitioners.

Required Technology

More information on general computer and internet recommendations is available on the CCV computer recommendations Support page.

Please see CCV's Digital Equity Statement (pg. 45) to learn more about CCV's commitment to supporting all students access the technology they need to successfully finish their courses.

Required Textbooks and Resources

This course uses one or more textbooks/books/simulations.

Summer 2026 textbook details will be available on 2025-12-01. On that date a link will be available below that will take you to eCampus, CCV's bookstore. The information provided there will be specific to this class. Please see this page for more information regarding the purchase of textbooks/books.

SWK-2010-VO01 Link to Textbooks for this course in eCampus.

The last day to use a Financial Aid Advance to purchase textbooks/books is the 3rd Tuesday of the semester. See your financial aid counselor at your academic center if you have any questions.

Artificial Intelligence(AI) Policy Statement

CCV recognizes that artificial intelligence (AI) and generative AI tools are widely available and becoming embedded in many online writing and creative applications.

Prohibited: The use of generative AI is not allowed in this course, with the exception of spellcheck, grammar check and similar tools. This course rests in the value of students engaging in the learning process without relying on AI-generated content. Students will develop critical thinking and problem-solving skills independently, owning their learning journey from start to finish. If you use these tools, your actions would be considered academically dishonest and a violation of CCV's Academic Integrity Policy.

Methods

The online classroom offers some different ways to engage and learn from the material and each other. The heartbeat of our class are the Discussions. We gather there to learn, grow, challenge each other and strengthen our skills as students and future professionals.

In addition to the discussion forum, other methods of learning and engagement for this class include midterm and final, along with video journals and visual presentations, such as power points.

Evaluation Criteria

Students are evaluated in multiple ways in the online classroom. Considerations include: participation, being on time, demonstration of knowledge of the material, college level writing, including correct spelling, punctuation, and grammar, APA format when applicable, engaging in discussion with classmates, meeting deadlines.

Discussions 65%
Midterm 15%
Final 20%

I'm looking forward to an educational, interesting semester!

Grading Criteria

CCV Letter Grades as outlined in the Evaluation System Policy are assigned according to the following chart:

	High	Low
A+	100	98
A	Less than 98	93
A-	Less than 93	90
B+	Less than 90	88
B	Less than 88	83
B-	Less than 83	80
C+	Less than 80	78
C	Less than 78	73
C-	Less than 73	70
D+	Less than 70	68
D	Less than 68	63
D-	Less than 63	60
F	Less than 60
P	100	60
NP	Less than 60	0

Attendance Policy

Regular attendance and participation in classes are essential for success in and are completion requirements for courses at CCV. A student's failure to meet attendance requirements as specified in course descriptions will normally result in a non-satisfactory grade.

• In general, missing more than 20% of a course due to absences, lateness or early departures may jeopardize a student's ability to earn a satisfactory final grade.
• Attending an on-ground or synchronous course means a student appeared in the live classroom for at least a meaningful portion of a given class meeting. Attending an online course means a student posted a discussion forum response, completed a quiz or attempted some other academically required activity. Simply viewing a course item or module does not count as attendance.
• Meeting the minimum attendance requirement for a course does not mean a student has satisfied the academic requirements for participation, which require students to go above and beyond simply attending a portion of the class. Faculty members will individually determine what constitutes participation in each course they teach and explain in their course descriptions how participation factors into a student's final grade.

Participation Expectations

Participation:

You need to be in class at least 3 times a week to complete the assignments and to engage in meanginful participation with your classmates. Engage in a minimum of 2 classmates with a thoughtful and academic response.

Students are expected to participate in classroom discussions. A good rule of thumb is to engage with 2 classmates per discussion assignment. Academic comments and thoughts are expected in responses.

Missing & Late Work Policy

Classes begin on Tuesday and end on Monday at 6PM. This might vary from time to time, but will be clearly marked in the forum. Be mindful of dates and plan accordingly.. The dates are listed each week for your convenience.

There are times in which you will miss a class. In online classes, there is so much flexibility and access to the internet-this shouldn’t be an issue. However in the event that you need to miss a class, there is a Make Up Policy. You can miss one class per semester and make up the work the following week without penalty. You will need to contact me. It is preferable that you contact me prior to the absence, if possible. Please reach out to me via messaging in our classroom in Canvas.

Video Journals, Midterms and Finals are not accepted late.

The weekly discussions will receive a late penalty; however if you post your work after the close of class-work is not accepted.

Accessibility Services for Students with Disabilities:

1. Provide disability documentation to the Accessibility Coordinator at your academic center. https://ccv.edu/student-support/accessibility-services/
2. Request an appointment to meet with accessibility coordinator to discuss your request and create an accommodation plan.
3. Once created, students will share the accommodation plan with faculty. Please note, faculty cannot make disability accommodations outside of this process.

Academic Integrity

Apply Now for this semester.