Course Syllabus

Read Chapter 28 and Chapter 1 in:

Fundamentals of Case Management Practice 5/E. Summers, Nancy.

HIPAA: What is HIPAA? Describe its significance in working as a case manager. Identify pros and cons. Highlight how HIPAA works with consumers and clients. What are some ethical dilemmas that you might encounter under HIPPA?

More on HIPAA: http://www.naswdc.org/hipaa/

Your Strengths:

As you look ahead to a potential career in case management, identify and discuss the strengths that you will bring to the position and how you will employ techniques to avoid burnout?

Introduce Yourself: Answer the following questions and be prepared to post answers and participate in an exchange with your classmates about these questions and other issues and topics that will arise.

Questionnaire

A. Why did you take this course?

B. What do you hope to learn from this course?

C. Define Case Management

D. What role do you think class, culture, poverty, and oppression play in case management with clients?

E. What are your professional experiences with case management?

F. Considering the demands of this field and the sensitive topics that are discussed in the class the question of how you will take care of yourself is important to explore. The reading for this week in chapter 28 addresses some of the challenges that a case manager will face. For personal reflection-How will you take care of yourself during this class?

Brief Testimonials : http://barcc.org/help/services/videos

1.Read Chapters 2: Case Management: Definition and Responsibilities and Chapter 3 Applying the Ecological Model: A Theoretical Foundation for Human Services.

2. CASE MANAGEMENT TASKS: Identify, Define, and Describe the 4 Case Management Tasks. Make sure to include the significance of each task in your answer.

3. CLIENT EXERCISES: Go to page 66 and complete the assignment as instructed, choosing 6 of the examples. When posting your response to the discussion board, include the situation and your response to avoid confusion. Be complete in your answer.

4. LEVELS OF INTERVENTION: Learning to view a client’s problems/referral issues on 3 levels is effective. As we begin to explore service delivery planning, looking at what problem is where is helpful to a client who might be overwhelmed. It also is helpful for us to look at the issues within a structure.

Go to page 81 and complete Exercise II. There are four cases to read and review.

State your reasons for each level.

1. Read Chapters 4: Cultural Competency and Chapter 5: Attitudes and Boundaries and Chapter 6: Clarifying who Owns a Problem.

Cultural Competence Chapter 4 explores the issue of cultural competence among case management professionals. Why is it important for a case manager to be culturally competent? What are some of the personal obstacles a case manager might face when working with or among other cultures? How might a case manager overcome such obstacles? (Your answer should be 250 words.)

4. Transference and Countertransference Discuss transference and counter-transference. Define each concept and explain each concept. Include issues that will arise as a case manager. Answer why it is important to know these concepts and how they will apply to you as a professional.

When exploring transference and countertransference include the topic of boundaries and the significant of both healthy and unhealthy boundaries.

5. Owning the Problem: As Case Managers you are asked to help people solve problems. How do you do so without "owning the problem?" How is this possible while still helping your client and remain in a thoughtful supportive professional relationship?

6. Cultural Competency: http://www.socialworkers.org/practice/standards/naswculturalstandardsindicators2006.pdf

Read Chapters 7: Identifying Good Responses and Bad Responses and Chapter 8: Listening and Responding and Chapter 9: Asking Questions.

1. Identifying Road Blocks: Chapter 7 explores the beginning of the communication process with clients/consumers. As you read through this important chapter, start looking at how you respond to people in your life. Ask yourself, do you block communication or do you enhance communication. Go to page 150 and pick 5 out of the 10 examples. When responding, be clear about the situation you picked and explain your answer.

2.Reflective Listening: In your job as case manager, you will be engaging in conversations with consumers. These conversations might be challenging and difficult for the person you are working with. How you listen and respond is critical in developing a relationship and providing solutions to challenges. Spend some time discussion Reflective Listening-what is it? How do you use it? What are some examples of reflective listening? How does using reflective listening help your client feel heard?

3. Empathic Responses: Define Empathic Response. Provide up to 3 examples of an empathic response. Do not copy and paste other's examples. You must have original responses and not those of each other. (the section in Ch 7, titled Useful Responses might be helpful.

4. Questions: Questions, questions, questions! As case managers you will ask many questions. Some will be open, some closed, some structured some unstructured. How we ask questions and when we ask questions can and often does have an impact on the relationship we have with clients. We want them to feel safe, not interrogated. Our questions serve a purpose and at times it is necessary that we ask the questions we ask. After reading chapter 9, reflect on the purpose of questions and how employing effective listening skills can help a client change and grow in the desired direction.

.Read Chapters 10: Bringing Up Difficult Issues and Read Chapter 11: Addressing and Disarming Anger and Chapter 12: The Effective Combination of Skills

2. Confrontation: Confronting a consumer about an issue or issues comes up during the relationship. How do you confront without being judgmental, hostile, and still maintain a relationship? What are examples of how you can approach a potential confrontation with a consumer? What is the value of confronting an issue with a consumer? How does listening and responding appropriately come into play when confronting an issue with a consumer?

3The Four Step Process: Anger is a common emotion. One that you will work with, see, and potentially feel as a case manager on a regular basis. What is the 4 step process and how does it work? What do you NOT want to do when working with an angry client?

4. Safe Environment: What is the importance of providing a safe environment for a consumer? What is your role in developing a safe environment or hindering a safe environment? How do the combination of skills we looked at in the previous chapters (listening, questioning, disarming, confronting etc.) contribute to that emotional and physical safe environment?

1.Chapter 13: Putting It All Together: Exercise

we have covered thus far. Accessing the library database is a good first step, as well as Google scholar. Provide a brief summary of the article/video clip and the significance it has in the field of case management. Wiki pages are not credible and should not be used. The library is great resouces of valid material.

Review the past 5 weeks to assist you in remembering the concepts, as well as, referring to the text book. This is a good time to gain clarity on topics that we have covered, but you need and or want more information. Keep the articles relatively short-you are expected to view and or read the articles that are posted by your classmates. After reading, ask questions, offer insight, contribute thoughts. Use this forum to post your work.

3. Reflection: We are at the mid point in the semester. For your journal entry this week, write a 250 word reflective essay. What are your thoughts about case management? What excites you about case management? What are some questions you have about your career as a case manager? Professionally, where do you see yourself in 2 years? 5 years? 10 years?

4. Counseling Session http://www.youtube.com/watch?v=2aRq1LC05-A

4A. Counseling Session:

View the following clip:

Use this forum to post your responses regarding the counseling session clip What is your reaction to this video? How is the counselor connecting with the client? Provide examples of the tools that you are seeing the professional using?

In the upcoming weeks you will be reading about the “nuts and bolts” of a case file. You will work The nuts and bolts are the various forms and paperwork required of a case manager when opening and working with a client.. This paper work is important and requires attention to detail and organization. This is a chance to practice. Practice makes perfect! Let’s get started.

NEW Referral: Appendix B provides a template for the various forms we will be using to develop your Case File for one client.

Use the blank forms: "Face Sheet" in the back of the Summer's text, "New Referral or Inquiry" (pg 430) develop a client. You can redevelop these forms in a word document an and then post as attachments or scan them and post. If you are unsure, please reach out for IT for support. Post your completed referral form copying the form in the back of the book. You have some creative freedom. Be thorough.

First Interview: The first interview is typically the initial meeting with the client. How can you prepare for the first interview? How does this preparation help the client during this important first meeting?

1. Read Chapters 16: Social Histories and Assessment Forms and Chapter 17 DSM

2. Social History: Social Histories-these forms can tell us a lot about our clients and can help us when developing a service delivery plan. Being complete is important. Think back to the question strategies we looked at earlier in the semester

Develop a complete social history based on the client you developed last week. Follow the Typical Outline For A Social History found in figure 16.1

3. DSM: You will be expected to become familiar with the DSM. Starting on page 292 complete the diagnoses. Share your reasons. Question others about their professional opinion.

4. DSM-V FEEDBACK: http://www.healthnewsreview.org/2012/12/critic-calls-american-psychiatric-assoc-approval-of-dsm-v-a-sad-day-for-psychiatry/

5. Cheat Sheet for DSM V exercise: http://faculty.fortlewis.edu/burke_b/Abnormal/Abnormalmultiaxial.htm

6. Case Management Standards: http://www.socialworkers.org/practice/standards/sw_case_mgmt.asp

Cheat Sheet #2: http://www.dsm5.org/Documents/Personality%20Disorders%20Fact%20Sheet.pdf

WEEK 9 Read Chapter 18: The Mental Status Examination and Chapter 19: Receiving and Releasing Information and Chapter 20: Planning for Positive Change and Recovery.

2Releases: Let’s keep going with the client you developed. Complete a Release of Information Form/s on page 433. Any place in which you want to receive information about a client requires its own release of information form. The same is true for any place you want to refer your client for services.

3Mental Status Examination: Complete the Intake Assessment, which includes the MSE starting on page 435. This is continuation of the client you formed in the beginning of the process.

4Helping People Change: Go to page 339 and pick 3 exercises out of the 5 to complete.

1. Read Chapter 21, 22, 23 and 24

2. Treatment Plan: Now is the time to make a plan with your client. Continue with the client you have developed last week and construct a Treatment or Goal Plan using the form found on page 448.

3. Resources: Before going into a planning meeting you need to be aware of services available in your community. Do some research and gather some information on regional social service agencies. Put together a list of 5 organizations in your area and state. (Do not use ones that others have posted. Post only resources that have not already been posted in the forum.) and provide a 2-4 sentence description of the agency. This can be the beginning of your resource file.

4. interview Questions and Idea for Final Forum: Use this forum to brainstorm about questions that you might use in your interview. You can also discuss other topics related to the final.

5. Final Paper Questions: We will use this forum to clarify issues surrounding the Final Paper.

1.Read Chapters 25, 26, 27

2. Monitoring: What is monitoring?
What are purposes of monitoring and following a clients?

3. Developing Goals and Objectives: Taken from exercises 1-5 starting on page 401 develop a detailed treatment plan. After posting the treatment plan for each client-provide an explanation for your goals and objectives.

4. Reflection: Look back at the client that you developed. Share your reactions and experiences as a case manager to this client. Share your decision making process. This reaction should be 250 words in length.

WEEK 12

1. Peer Supervision: Case Managers often take their cases to peer supervision to review, process, share, look for feedback and or receive feedback. This week please bring a summary of your client and the actions you took and the reasoning behind your actions. In sharing your client, address some of the struggles you had with developing the treatment goals and objectives, ideas and or thoughts you think might bring conflict with the client (denial of an issue for example) and what you did and what you might have done differently.

2. Feedback: Pick 3 classmates to offer feedback (positive and constructive) on their cases. Your responses should be 200 words. Do not pick a classmate that has already received feedback. I realize that there will be some crossover for this assignment. However, in the beginning of class you will have multiple options. Those options must be fulfilled first prior to re-offering feedback to a classmate. If you receive feedback, offer some reactions and thoughts in return. This is not intended to insult anyone or insinuate one has better ideas/interventions. This is both an academic and professional exercise.

3. New Zealand: http://socialworkresearchnz.wordpress.com/2013/07/27/whats-happening-in-research-about-social-work-supervision/

Movie: Case Manager:

This week you will choose from one of the movies listed below.

In each movie there are characters, who represent a person in need of case management or perhaps an image of a client.

Once you pick your movie and pick a “client” , which is a character in the movie, become their case managers.

Provide a summary of the situation facing your client. (the presenting problem)

How would you approach this client?

Connect with your client?

What are your plans to develop a collaborative treatment planned based on their stated goals?

Any issues of transference? Counter Transference?

How would you address conflict? (Perhaps differently than the movie showed.)

The questions above are a guide, include any and all pertinent information that is necessary to explain the client and the choices made by the client and you as the case manager.

Question 1 What does Standard 6 in the NASW Standards for Social Work Case Management say about a clients’ well–being?

NASW Code of case Management Standards Question 2: What does standard 10 say about record keeping?

NASW Code of case Management Standards Question 3: The NASW standards says: “Furthermore, social workers have long recognized that the therapeutic relationship between the practitioner and the client plays an integral role in case management.” How did we address this standard of practice this semester?"

Person-In-The-Environment: Social work approaches a client from a Person In the Environment (P.I.E) perspective. Do some research to define and describe the P.I.E.

You many contact a librarian at our wonderful library. Search Google Scholar. Please include the link in your posting.

NASW Code of Standards for Case Management: http://www.socialworkers.org/practice/standards/sw_case_mgmt.asp

Final Week Wrap Up!

Your Final Paper is Due: .

There are no late papers or extensions granted.

Please take note of the final paper deadline. This varies from our typical deadline. Adjust accordingly.

The forum assignments are to be completed by the usual deadline.

There are no paper extensions and or late papers accepted, regardless of issue. This includes technical issues. If you think that this might be a problem or are worried about this, submit earlier versus later. Doing so will allow you time to trouble shoot.

Papers are only accepted via the Assignment link. Papers submitted after the deadline via email will not be accepted.

FINAL PAPER: For your final paper, you will interview a Case Manager and learn about the Day in the Life of a Case Manager.