Untitled

Web Schedules

Fall 2024
Spring 2024
Summer 2024

One Credit Courses

Fall 2024
Spring 2024
Summer 2024

No Cost Textbook/Resources Courses

Fall 2024
Spring 2024
Summer 2024

Low Cost Textbook/Resources Courses

Fall 2024
Spring 2024
Summer 2024

Course Planning by Program

2024-25

Essential Objectives

Course Syllabus

Revision Date: 22-Aug-24

Fall 2024 | SWK-2010-VO01 - Introduction to Case Management

Online Class

Online courses take place 100% online via Canvas, without required in-person or Zoom meetings.

Location: Online
Credits: 3 (45 hours)
Day/Times: Meets online
Semester Dates: 09-03-2024 to 12-16-2024
Last day to drop without a grade: 09-16-2024 - Refund Policy
Last day to withdraw (W grade): 11-04-2024 - Refund Policy
This course has started, please contact the offering academic center about registration

Faculty

Samantha Warwick
View Faculty Credentials
View Faculty Statement
Hiring Coordinator for this course: Kate Hughes

Course Description

This course provides an overview of social work methods with an emphasis on case management services. Students use observational, problem-solving, recording, and relationship-building skills to explore topics such as the history and development of the social service profession, the nature of social work practice, the interface between individuals and the environment, and ethical dilemmas inherent in case management, including needs and issues related to developmental and physical disabilities, socioeconomic status, education, substance abuse, and family violence.

Essential Objectives

1. Explore the history and development of social work practice and its central focus on the interface between individuals and environment.
2. Identify the role and responsibilities of a case manager and other professionals working in a social services environment.
3. Discuss holistic approaches for working with individuals, families, groups, and communities.
4. Practice relationship-building and communication strategies with service providers.
5. Demonstrate effective techniques for interviewing and relationship-building with clients.
6. Observe and record complex human behavior and events accurately and thoroughly for progress notes and report writing.
7. Practice the essential components of a successful case management, including intake, needs assessment, trauma-informed practice, individualized action plans, service planning, monitoring, and evaluation.
8. Explain how personal values and ethics influence working with clients and cases, as well as the ways in which implicit and explicit bias can impact professional decision-making and interactions.
9. Discuss practices that help diverse populations overcome barriers and encourage self-sufficiency in a variety of ways, including financial independence and cultural adaptation.
10. Explore practices that promote resiliency among clients, their families, and practitioners.

Required Technology

More information on general computer and internet recommendations is available on the CCV IT Support page. https://support.ccv.edu/general/computer-recommendations/

Please see CCV's Digital Equity Statement (pg. 45) to learn more about CCV's commitment to supporting all students access the technology they need to successfully finish their courses.

Required Textbooks and Resources

SWK-2010-VO01 Link to Textbooks/Resources Information for this course in eCampus.

The last day to use a Financial Aid Advance to purchase textbooks/books is the 3rd Tuesday of the semester. See your financial aid counselor at your academic center if you have any questions.

Methods

group discussions

interactive projects and/or activities

readings, writing, and inquiry-based research

professional work-based learning experiences (optional)

Evaluation Criteria

Course Requirements:

Class Discussions weeks 1-6 (Cumulative) 20%

Research Assignment #1 / Student Share 20%

Class Discussions Weeks 8-13 (Cumulative) 20%

Research Assignment #2 / Student Share 20%

Final Exam 20%

Discussion board assignments are worth 15 points

Research Assignments - the research portion is worth 75 points and the student share portion is worth 25 points

The Final exam is worth 100 points

Weekly grading criteria:

13-15-: For any work to receive a 13-15 it must clearly be exceptional or submit outstanding work. It must demonstrate keen insight and original thinking. It must not only demonstrate a full understanding of the topic or issues addressed, but it must also provide a critical analysis of these. In addition, a 13-15 grade reflects a student's ability to clearly and thoughtfully articulate their learning. This grade will also reflect that you have responded to any questions posted for further answering from the instructor or a fellow student included to prompt a chat to further explore a topic. You will not get full credit for the assignment if questions posted in the thread are not answered.

9-12 -: For any work to receive a 9-12, it must be good to excellent work. It must demonstrate strong originality, comprehension, critical thinking, and attention to detail. In addition, a 9-12 grade reflects a student's ability to clearly articulate their learning.

4-6 -: For any work to receive a 4-6 grade, it must meet the expectations of the assignment. It must demonstrate solid comprehension, critical thinking, and attention to detail. In addition, a 4-6 grade reflects a student's ability to adequately articulate their learning.

1-3 -: For any work to receive a 1-3 grade, it must marginally meet the expectations of the assignment. It demonstrates minimal comprehension, critical thinking, and attention to detail. In addition, a 1-3 grade may reflect a student's difficulty in articulating their learning.

0: Work that receives a 0 grade does not meet the expectations or objectives of the assignment. It demonstrates consistent problems with comprehension, organization, critical thinking, and supporting details. In addition, a 0 grade reflects a student's inability to articulate their learning. Students are strongly urged to discuss this grade with their instructor. A 0 grade will also include assignments not submitted by the due date.

Grading Criteria

CCV Letter Grades as outlined in the Evaluation System Policy are assigned according to the following chart:

High Low

A+ 100 98

A Less than 98 93

A- Less than 93 90

B+ Less than 90 88

B Less than 88 83

B- Less than 83 80

C+ Less than 80 78

C Less than 78 73

C- Less than 73 70

D+ Less than 70 68

D Less than 68 63

D- Less than 63 60

F Less than 60

P 100 60

NP Less than 60 0

Weekly Schedule

Week/Module	Topic	Readings	Assignments

1	Case Management: Definitions and Responsibilities Ethics and Other Professional Responsibilities for Human Service Workers Applying the Ecological Model: A Theoretical Foundation for Human Services	Chapter 1 Case Management: Definitions and Responsibilities Chapter 2 Ethics and Other Professional Responsibilities for Human Service Workers Chapter 3 Applying the Ecological Model: A Theoretical Foundation for Human Services	Discussion Board Assignment - complete readng assignments, answer disussion questions and respond to fellow students

2	Cultural Competence Attitudes and Boundaries Clarifying Who Owns the Problem	Chapter 4 Cultural Competence Chapter 5 Attitudes and Boundaries Chapter 6 Clarifying Who Owns the Problem Cultural Competency Video	Discussion Board Assignment - complete readng assignments, answer disussion questions and respond to fellow student

3	Identifying Good Responses and Poor Responses Listening and Responding Asking Questions	Chapter 7 Identifying Good Responses and Poor Responses Chapter 8 Listening and Responding Chapter 9 Asking Questions	Discussion Board Assignment - complete readng assignments, answer disussion questions and respond to fellow students

4	Bringing Up Difficult Issues Addressing and Disarming Anger Collaborating with People for Change	Chapter 10 Bringing Up Difficult Issues Chapter 11 Addressing and Disarming Anger Chapter 12 Collaborating with People for Change Difficult Clients Video	Discussion Board Assignment - complete readng assignments, answer disussion questions and respond to fellow students

5	Documenting Initial Inquiries The First Interview	Chapter 14 Documenting Initial Inquiries Chapter 15 The First Interview Case Manager Asking the Right Questions Video	Discussion Board Assignment - complete readng assignments, answer disussion questions and respond to fellow students

6	Social Histories and Assessment Forms Using the DSM Cultural Competence	Chapter 16 Social Histories and Assessment Forms Chapter 17 Using the DSM Textbook Student Exercise -Complete Exercise I: Testing Your Cultural Competence	Discussion Board Assignment - complete readng assignments, answer disussion questions and respond to fellow students

7	Research / Student Share Assignment #1 This assignment has two parts: Part 1 - Choose a field within case management that interests you and research the position, qualifications needed to apply and job duties that you would be performing as they relate to case management. Share why you are interested in this position. Some examples could be a case manager in a hospital, probation officer, employment specialist, guidance counselor, Dept, of Children and Family Services Case Manager, etc. These are just a few examples, you may choose another position not listed here. This assignment should be a minimum of 1,000 words. A minimum of 2 cited resources is required. You may cite the textbook, but it does not count towards the 2 required. The cover page and cited works page do not count towards the 1,000-word minimum. I would like you to include your thoughts and opinions on the information and research that you found – what about the position sounds interesting, what might be a challenge and why, etc. Part One is worth 75 points Part 2 - Share on the discussion board the field within case management that you have researched and interesting facts that you learned. Please do not just cut and paste from you research paper. In your own words share with the class information related to the position. The Student Share / Discussion portion of this week’s assignments should be a minimum of 250 words. Do not forget to respond to at least two other students (100 word minimum each). I would like you to respond to students that have chosen a position different than yours to learn something new. This portion of the assignment is worth 25 points.	Research based	Formal research assignment with a student share / discussion component

8	The Mental Status Examination Receiving and Releasing Information Developing a Service Plan at the Case Management Unit	Chapter 18 The Mental Status Examination Chapter 19 Receiving and Releasing Information Chapter 20 Developing a Service Plan at the Case Management Unit	Discussion Board Assignment - complete readng assignments, answer disussion questions and respond to fellow students

9	Preparing for a Service Planning Conference or Disposition Planning Meeting Making the Referral and Assembling the Record	Chapter 21 Preparing for a Service Planning Conference or Disposition Planning Meeting Chapter 22 Making the Referral and Assembling the Record	Discussion Board Assignment - complete readng assignments, answer disussion questions and respond to fellow students

10	Case Worker Exercises	Exercises / assignment from the textbook	Caseworker practice exercises

11	Documentation and Recording Monitoring the Services or Treatment Developing Goals and Objectives at the Provider Agency	Chapter 23 Documentation and Recording Chapter 24 Monitoring the Services or Treatment Chapter 25 Developing Goals and Objectives at the Provider Agency	Discussion Board Assignment - complete readng assignments, answer disussion questions and respond to fellow students

12	Mock Case Management Interview Complete Exercise I "What is Wrong Here" and Exercise II "Constructing a Better Response"	Student Review and Assessment of Video Textbook Student Exercises -Complete Exercise I "What is Wrong Here" and Exercise II "Constructing a Better Response"	Discussion Board Assignment - complete readng assignments, answer disussion questions and respond to fellow students

13	Terminating the Case “Case Management Strategies for Successful Jail Reentry”	Chapter 26 Terminating the Case Read article “Case Management Strategies for Successful Jail Reentry” Being a Case Worker: A Realistic Job Preview Video	Discussion Board Assignment - complete readng assignments, answer disussion questions and respond to fellow students

14	Research / Student Share Assignment #2 This assignment has two parts: Part 1 - Please research a client population that you would like to work with. Examples could be juveniles, adults with learning disabilities, children involved with the Department of Family Services, Probationers, Inmates, patients in a hospital, etc. Explore and research your population of interest - look into the needs of your chosen population and the services a case manager would assist them with. What kind of services would be needed, would there be a coordinated effort with other service providers?. This assignment should be a minimum of 1,000 words. A minimum of 2 cited resources is required. You may cite the textbook, but it does not count towards the 2 required. The cover page and cited works page do not count towards the 1,000 word minimum. I would like you to include your thoughts and opinions on the information and research that you found – what about the position sounds interesting, what might be a challenge and why, etc. Part One is worth 75 points Part 2 – Share on the discussion board the position that you have researched and interesting facts that you learned. Please do not just cut and paste from you research paper. In your own words share with the class information related to the position. The Student Share / Discussion portion of this week’s assignments should be a minimum of 250 words. Do not forget to respond to at least two other students (100 word minimum each). I would like you to respond to students that have chosen a position different than yours to learn something new. This portion of the assignment is worth 25 points.	Research based	Formal research assignment with a student share / discussion component

15	Discussion Board / Student Share Assignment Final Exam	Discussion Board Student Share - informal writing assignment to share thoughts and respond to others Informal Writing Assignment, no formal assigned readings FINAL EXAM There are two options for the final exam. You are required to choose one. The Final Exam is worth 20% of your final grade. Option 1 The assignment will be in essay format and is a series of questions / exercises from the textbook. You will be able to review the exam, look at class notes, the discussion board or the text as needed and this is not a timed exam. You can complete the exam at your own pace and submit by the due date. The Final Exam is worth 20% of your final grade. Option 2 Field Study/Observation - Find an agency in your community where you can arrange for an opportunity to observe a case manager performing their daily duties. The time frame should be 2- 4 hours and allow for the chance for you to see a case manager in “action” with clients as well as time with the case manager to ask questions in regard to what you observed. Following the observation, you will be required to submit a written assignment. The minimum requirement is 1,500 words. I would like you to describe the agency that you visited, your experience, what you learned and how it relates to the lecture notes and discussions from class. No research is required. This field study / observation can be done at any time throughout the semester prior to the due date on the syllabus. Please make sure to schedule the field study enough in advance to complete and submit the assignment by the due date.	Discussion Board Assignment Final Exam - Essay style

Attendance Policy

Regular attendance and participation in classes are essential for success in and are completion requirements for courses at CCV. A student's failure to meet attendance requirements as specified in course descriptions will normally result in a non-satisfactory grade.

In general, missing more than 20% of a course due to absences, lateness or early departures may jeopardize a student's ability to earn a satisfactory final grade.
Attending an on-ground or synchronous course means a student appeared in the live classroom for at least a meaningful portion of a given class meeting. Attending an online course means a student posted a discussion forum response, completed a quiz or attempted some other academically required activity. Simply viewing a course item or module does not count as attendance.
Meeting the minimum attendance requirement for a course does not mean a student has satisfied the academic requirements for participation, which require students to go above and beyond simply attending a portion of the class. Faculty members will individually determine what constitutes participation in each course they teach and explain in their course descriptions how participation factors into a student's final grade.

Missing & Late Work Policy

Late assignments are not accepted for credit

Accessibility Services for Students with Disabilities:

CCV strives to mitigate barriers to course access for students with documented disabilities. To request accommodations, please

Provide disability documentation to the Accessibility Coordinator at your academic center. https://ccv.edu/discover-resources/students-with-disabilities/
Request an appointment to meet with accessibility coordinator to discuss your request and create an accommodation plan.
Once created, students will share the accommodation plan with faculty. Please note, faculty cannot make disability accommodations outside of this process.

Academic Integrity

CCV has a commitment to honesty and excellence in academic work and expects the same from all students. Academic dishonesty, or cheating, can occur whenever you present -as your own work- something that you did not do. You can also be guilty of cheating if you help someone else cheat. Being unaware of what constitutes academic dishonesty (such as knowing what plagiarism is) does not absolve a student of the responsibility to be honest in his/her academic work. Academic dishonesty is taken very seriously and may lead to dismissal from the College.