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2025-26

Essential Objectives

Course Syllabus


Revision Date: 17-Aug-25
 

Introduction to Human Services




Credits:
Semester Dates: Last day to drop without a grade: 09-15-2025 - Refund Policy
Last day to withdraw (W grade): 11-03-2025 - Refund Policy
This course has started, please contact the offering academic center about registration

Faculty

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General Education Requirements


This section meets the following CCV General Education Requirement(s) for the current catalog year:
Social Science
    Note
  1. Many degree programs have specific general education recommendations. In order to avoid taking unnecessary classes, please consult with additional resources like your program evaluation, your academic program catalog year page, and your academic advisor.
  2. Courses may only be used to meet one General Education Requirement.

Course Description

This course provides an overview of the organization, values, theories, and variety of activities of various human service professions, with specific emphasis on social work. Students explore the human services and examine opportunities and educational requirements for a career in social work and other helping professions.


Essential Objectives

1. Trace the development of social welfare institutions in the United States, including the organization, funding sources, goals, management, and policies of contemporary local, state, and federal human service programs.
2. Compare human services systems in the United States to those developed in other global cultures and diverse societies.
3. Explain the needs of individuals and communities that are addressed by the human services system, describe human service programming, and evaluate the efficacy of common intervention methods.
4. Identify and discuss the educational and ethical requirements of human services professionals including the National Association of Social Workers Code of Ethics.
5. Apply the core values of Social Work—service, social justice, dignity and worth of the person, importance of human relationships, integrity, and competence.
6. Discuss the importance of cultural competence and demonstrate skills and strategies for supporting and collaborating with individuals from diverse backgrounds.
7. Explain the forms, mechanisms, and dynamics of oppression and the strategies of social change that advance human rights and social, economic, and environmental justice.
8. Explore the scope and diversity of career opportunities in social work and other human services fields through assignments such as informational interviews, job shadows, or other career exploration activities..


Required Technology

More information on general computer and internet recommendations is available on the CCV computer recommendations Support page.

Please see CCV's Digital Equity Statement (pg. 45) to learn more about CCV's commitment to supporting all students access the technology they need to successfully finish their courses.


Required Textbooks and Resources

This course uses one or more textbooks/books/simulations.

Fall 2025 textbook details will be available on 2025-05-19. On that date a link will be available below that will take you to eCampus, CCV's bookstore. The information provided there will be specific to this class. Please see this page for more information regarding the purchase of textbooks/books.

Link to Textbooks for this course in eCampus.

The last day to use a Financial Aid Advance to purchase textbooks/books is the 3rd Tuesday of the semester. See your financial aid counselor at your academic center if you have any questions.


Artificial Intelligence(AI) Policy Statement

CCV recognizes that artificial intelligence (AI) and generative AI tools are widely available and becoming embedded in many online writing and creative applications.

Integrated: This course's generative AI policy acknowledges the use of AI is an essential skill in today's world. By using genAI for specific purposes, students become equipped with relevant skills and tools necessary to thrive in a technology-driven society. Emphasizing the mastery of generative AI should empower you to harness its potential, enhancing your problem-solving abilities and preparing you for future challenges and opportunities. Be aware, however, that any time generative AI is used at any point in the assignment without attribution it may be considered a violation of CCV's Academic Integrity Policy.

For students, AI tools may be useful for idea generation, brainstorming, and drafting support. However, any use of AI must be properly documented and integrated into your own original work. For example, if you use an AI tool to help outline or draft a paper, you should include a brief note in your assignment such as:

“This assignment was developed with assistance from ChatGPT (OpenAI, 2025). I used it to [explain how you used it—e.g., brainstorm topics, outline structure], and all final content and analysis are my own.”

AI should never replace your critical thinking, personal reflection, or engagement with course readings and activities. Using AI without acknowledgment, or submitting AI-generated work as your own, will be considered academic dishonesty under the college’s academic integrity policy.



Methods

In this course, I’ll be using a mix of short lectures to introduce key ideas and plenty of in-class discussions where we can share perspectives and personal experiences. I feel that hearing one another’s stories and insights helps bring the material to life and builds a stronger learning community. We’ll also work with case studies, role-plays, and small group activities to practice applying concepts and skills in a safe and supportive environment. Reflective writing and journaling will give you space to connect your own values and experiences to the professional values of human services. I’ll also encourage you to explore the field beyond our classroom through assignments that involve policy analysis, agency research, and career exploration. My goal is to make this class engaging, practical, and connected to the real-world work you may one day do as a human services professional.


Evaluation Criteria

This course uses a weighted categories system to calculate final grades.

Participation = 20%
Writing Assignments = 40%
Quizzes = 20%
Final Project = 20%


Grading Criteria

CCV Letter Grades as outlined in the Evaluation System Policy are assigned according to the following chart:

 HighLow
A+10098
A Less than 9893
A-Less than 9390
B+Less than 9088
B Less than 8883
B-Less than 8380
C+Less than 8078
C Less than 7873
C-Less than 7370
D+Less than 7068
D Less than 6863
D-Less than 6360
FLess than 60 
P10060
NPLess than 600


Weekly Schedule


Week/ModuleTopic  Readings  Assignments
 

1

Welcome to Human Services

  

Chapter 1: Introduction to Human Services

  

1-2 page reflection; Why would you choose this field, and how do your personal values align with social work values?

In-class Activities: Icebreaker: 'Why Human Services?"; guided discussion on personal values; syllabus overview

 

2

History of Social Warfare

  

Chapter 2: The history of Human Services

  

Short essay: How do historical views of poverty continue to influence today's social welfare program?

In-Class Activities: Timeline activity ( from Poor Laws to New Deal to present); small-group and discssion on how history shapes current policies.

 

3

Human Services and Social Policy

  

Chapter 3: Human Services and Social Policy

  

Discussion: Compare a U.S. social policy ( Medicaid, TANF, SNAP, etc.) to a similar policy in another country

In-Class Activities: Debate: " Is social welfare a right or a safety net?" ; Case study of a current policy

 

4

Theories and Models of Helping

  

Chapter 4: Theories and Models of Practice

  

Reflection Paper: Which model of helping best fits your personal and professional values?

In-Class Activities: Role-play: apply two different theories to the same client scenario; concept mapping of theories.

 

5

The Helping Relationship

  

Chapter 5: The Helping Process

  

Skills journal-What did you notice about your strengths and challenges during role-playpractice?

In-Class Activities: Skills lab (active listening, empathy, paraphrasing); discussion on professional boudnaries.

 

6

Diveristy and Cultural Competence

  

Chapter 6: Diveristy and Cultural Competence

  

2-3 page essay: Apply cultural competence concepts to a client scenario.

In-Class Activities: Identity wheel activity; case study, addressing cutlural barriers in service delivery.

 

7

Human Services in Different Settings

  

Chapter 7: Settings and Populations

  

Agency report : Research a local agency ; write a 2-3 page reflection.

In-Class Activities: Jigsaw presentations: groups will research and present on child welfare, corrections, healthcare, mental health.

 

8

Ethics and Legal Issues

  

Chapter 8: Ethics and the Law

  

Reflection: How do your personal values align with the NASW Code of Ethics?

In-Class Activities: Case study discussion (confidentiality vs. duty to warn); group development of an "ethical decision-making model."

 

9

The Human Services Professional

  

Chapter 9: The Human Service Professional

  

Create a self-care plan (1-2 pages) for your future professional life

In-Class Activities: Role analysis (advicate, broker, case manager, counselor); discussion of burnout, self-care, and professional identity.

 

10

Human Services and Social Problems

  

Chapter 10: Human Serices and Social Problems

  

Midterm Paper, 4-5 pages: Analyze one social problem, describe human service responses, evaluate policy effectiveness.

In-Class Activities: Workshop-writing an advocacy letter; role play lobbying for client populations.

 

11

Policy Practice and Advocacy

  

Chapter 11: Policy Practice and Advocacy

  

Advocacy Letter (graded) : Write to a legislature or policymaker on a human services issue.

In-Class Activity: Workshop: writing an advocacy letter; role-play lobbying for client populations.

 

12

Trends and Challenges in Human Services

  

Chapter 12: The Future of Human Services

  

Discussion: globalization, privatization, technology. In small groups, brainstorm future challenges and opportunities.

Final presentation prep: Choose a specialization/issue area; submit an outline for feedback.

 

13

Integration: Oppression, Social Change, and Professional Identity

  

Look through chapters 6 ( Diveristy and Cultural Competence), 7 (Settings and Populations), 10 9Social Problems) and 11 ( Policy and Advocacy)

  

Case study workshop: Groups work through a "big picture" case that integrates cultural competence, ethics, social policy and advocacy.

Professional identity circle: Reflection discussion on what it mean to enter the human services progession and live out the NASW values.

Any final thoughts/questions/concerns about presentations.

 

14

Presentations

    
 

15

Presentations

    
 

Attendance Policy

Regular attendance and participation in classes are essential for success in and are completion requirements for courses at CCV. A student's failure to meet attendance requirements as specified in course descriptions will normally result in a non-satisfactory grade.

  • In general, missing more than 20% of a course due to absences, lateness or early departures may jeopardize a student's ability to earn a satisfactory final grade.
  • Attending an on-ground or synchronous course means a student appeared in the live classroom for at least a meaningful portion of a given class meeting. Attending an online course means a student posted a discussion forum response, completed a quiz or attempted some other academically required activity. Simply viewing a course item or module does not count as attendance.
  • Meeting the minimum attendance requirement for a course does not mean a student has satisfied the academic requirements for participation, which require students to go above and beyond simply attending a portion of the class. Faculty members will individually determine what constitutes participation in each course they teach and explain in their course descriptions how participation factors into a student's final grade.


Participation Expectations

Full participation requires active and thoughtful engagement in class each week. The following habits and skills are important. You'll have the opportunity to self-assess and receive instructor feedback on each of these areas at the mid-point and the end of the semester.

  • Attend class regularly, on-time and for the full session
  • Complete all of the week's reading and assignments before the start of class
  • Listen to others attentively and with an open mind
  • Positively contribute to class discussions and activities
  • Ask questions and seek help when you need it
  • Challenge yourself to do your best work


Missing & Late Work Policy

  • Late assignments can be submitted up to one week past the deadline. You will lose 10% each day that an assignment is late. After a week, it will no longer be accepted for credit.
  • Late work is not accepted in the discussion forum. Interacting with classmates is an essential part of online discussions and cannot be made up after the fact.
  • Extensions will be granted only in extenuating circumstances. If a lengthy medical problem or other emergent personal issue will result in missing weekly discussions and/or assignments, please contact your instructor as soon as possible.
  • Students who know that they will not have course access for any given week should make arrangements with their instructor to complete assignments and participation requirements prior to the absence.

Accessibility Services for Students with Disabilities:


CCV strives to mitigate barriers to course access for students with documented disabilities. To request accommodations, please
  1. Provide disability documentation to the Accessibility Coordinator at your academic center. https://ccv.edu/discover-resources/students-with-disabilities/
  2. Request an appointment to meet with accessibility coordinator to discuss your request and create an accommodation plan.
  3. Once created, students will share the accommodation plan with faculty. Please note, faculty cannot make disability accommodations outside of this process.


Academic Integrity


CCV has a commitment to honesty and excellence in academic work and expects the same from all students. Academic dishonesty, or cheating, can occur whenever you present -as your own work- something that you did not do. You can also be guilty of cheating if you help someone else cheat. Being unaware of what constitutes academic dishonesty (such as knowing what plagiarism is) does not absolve a student of the responsibility to be honest in his/her academic work. Academic dishonesty is taken very seriously and may lead to dismissal from the College.

Apply Now for this semester.

Register for this semester: March 31 - August 29