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Essential Objectives

Web Schedule Fall 2021

Revision Date: 15-Jun-21

INT-1013-VO01F - Personal & Professional Effectiveness

Flex Class

Flex courses are online courses with flexible assignment submission, allowing students to manage their completion pace during the semester. Flex courses remain open for enrollment throughout the first half of the semester. Flex course enrollment for Fall 2021 ends on October 29.

Synonym: 207920
Location: Online
Credits: 1
Day/Times: Meets online
Semester Dates: 09-07-2021 to 12-20-2021
Last day to drop without a grade: 09-27-2021 - Refund Policy
Last day to withdraw (W grade): 11-08-2021 - Refund Policy
Faculty: Fern Fryer | View Faculty Credentials
Open Seats/Section Limit: 14/17 (as of 07-28-21 10:05 AM)

Course Description:

Becoming highly effective, both personally and professionally, requires empathy, resilience, strong communication skills, and a dedication to proactive behaviors. This course explores these skills and illustrates ways to weave them into daily practice.

Essential Objectives:

1. Demonstrate empathic communication skills including active listening, building consensus, and meeting mutual goals.
2. Identify and value diverse cultural perspectives.
3. Demonstrate key characteristics of resilience and proactive behaviors in meeting challenges and finding solutions.
4. Develop and communicate a personal mission statement based on long-term goals and principles.
5. Demonstrate audience awareness through the application of diverse communication strategies.


Aristotle said people are by nature social animals. We interact with others constantly, whether in our personal life or the workplace. Communication is vital to build effective relationships in both areas. In this course, you will learn techniques to improve your communication skills and to have more satisfying interactions with others.

We’ll be partnering with Education Design Lab to help you earn 21stCentury Skills Badges, specifically Empathy, Intercultural Fluency, Oral Communication, and Resilience.

This is a self-paced course. The pattern for each module is: overview & objectives, lecture, readings/resources, demonstrate your learning (a discussion forum), assignment and/or assessment for the badges.

Module topics:

1. Empathy- Recognizing Others' Needs and Validating Their Feelings

2. Empathy- Incorporating Diverse Perspectives and Listening Actively

3. Intercultural Fluency- Showing Curiosity and Challenging Biases

4. Resilience- Practicing Self-Awareness by Learning from Experience

5. Resilience- Exhibit Flexibility and Be Solution-oriented

6. Oral Communication and Narrative


Demonstrate Your Learning Forums

Assignments 20%
Badge Assessments 50%


INT-1013-VO01F Link to Textbooks for this course in eCampus.

The last day to use a Financial Aid advance to purchase textbooks is the 3rd Tuesday of the semester. See your financial aid counselor at your academic center if you have any questions.

Contact Faculty:

Email: Evelyn Fryer
Hiring Coordinator for this course: Dana Lee

Accessibility Services for Students with Disabilities: CCV strives to mitigate barriers to course access for students with documented disabilities. To request accommodations, please

  1. Provide disability documentation to the Accessibility Coordinator at your academic center.
  2. Request an appointment to meet with accessibility coordinator to discuss your request and create an accommodation plan.
  3. Once created, students will share the accommodation plan with faculty. Please note, faculty cannot make disability accommodations outside of this process.

Academic Honesty: CCV has a commitment to honesty and excellence in academic work and expects the same from all students. Academic dishonesty, or cheating, can occur whenever you present -as your own work- something that you did not do. You can also be guilty of cheating if you help someone else cheat. Being unaware of what constitutes academic dishonesty (such as knowing what plagiarism is) does not absolve a student of the responsibility to be honest in his/her academic work. Academic dishonesty is taken very seriously and may lead to dismissal from the College.

Course description details subject to change. Please refer to this document frequently.

To check on space availability, choose Search for Classes.

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