Course Syllabus

Summer 2025 | COM-2360-VP03 - Conflict Resolution

In Person Class

Standard courses meet in person at CCV centers, typically once each week for the duration of the semester.

Faculty

Shelby Losier
View Faculty Credentials
View Faculty Statement
Hiring Coordinator for this course: Amanda Rudy

Course Description

Students will explore the scope and nature of, and become acquainted with, methods of conflict resolution and nonviolent change at various levels. Focuses on active listening and oral communication skills, principled negotiation, mediation, arbitration, and nonviolent direct action. Students also examine their own personal communication styles with regard to conflict.

Essential Objectives

1. Explore the nature of conflict and conflict management.
2. Describe different conflict management processes and their characteristics, including conflict resolution, negotiation, mediation, and nonviolent change.
3. Discuss the connections between conflict, violence, and human nature.
4. Examine the role of ethics in managing conflicts.
5. Interpret and understand personal conflict styles in order to identify roadblocks to communication.
6. Develop strategies for active listening, assertiveness, and cooperation in order to strengthen his/her skills in managing everyday conflict in the workplace and at home.
7. Demonstrate proficiency in speaking through participation in mock conflicts, role playing, presentations, and discussion.
8. Prepare a formal presentation that demonstrates proficiency using the CCV Oral Communication Rubric.

Required Technology

More information on general computer and internet recommendations is available on the CCV computer recommendations Support page.

Please see CCV's Digital Equity Statement (pg. 45) to learn more about CCV's commitment to supporting all students access the technology they need to successfully finish their courses.

Required Textbooks and Resources

*** This is a low cost ($50 or less) textbook or resource class.
This class may require purchase of supplies or materials that are not available through the CCV bookstore. ***

This course uses one or more textbooks/books/simulations.

Summer 2025 textbook details will be available on 2024-12-06. On that date a link will be available below that will take you to eCampus, CCV's bookstore. The information provided there will be specific to this class. Please see this page for more information regarding the purchase of textbooks/books.

COM-2360-VP03 Link to Textbooks for this course in eCampus.

The last day to use a Financial Aid Advance to purchase textbooks/books is the 3rd Tuesday of the semester. See your financial aid counselor at your academic center if you have any questions.

Artificial Intelligence(AI) Policy Statement

CCV recognizes that artificial intelligence (AI) and generative AI tools are widely available and becoming embedded in many online writing and creative applications.

Integrated: This course's generative AI policy acknowledges the use of AI is an essential skill in today's world. By using genAI for specific purposes, students become equipped with relevant skills and tools necessary to thrive in a technology-driven society. Emphasizing the mastery of generative AI should empower you to harness its potential, enhancing your problem-solving abilities and preparing you for future challenges and opportunities. Be aware, however, that any time generative AI is used at any point in the assignment without attribution it may be considered a violation of CCV's Academic Integrity Policy.

Methods

This course will cover the basic principles of conflict resolution. Teaching methods will include lectures, open resource and internet/eBook materials, class discussions, group exercises, reflection assessments and practical application exercises.

This course runs Friday-Sunday weekly, and all assignments are due the following Friday of which they are assigned. It is important that assignments are completed each week in order to effectively participate.

Evaluation Criteria

• Class Participation - 40%
• Weekly Reflection Assessments - 30%
• Mid-Term Presentation (Informal) - 10%
• Difficult Conversations Reflection - 10%
• Final Lecture - 10%

Grading Criteria

CCV Letter Grades as outlined in the Evaluation System Policy are assigned according to the following chart:

	High	Low
A+	100	98
A	Less than 98	93
A-	Less than 93	90
B+	Less than 90	88
B	Less than 88	83
B-	Less than 83	80
C+	Less than 80	78
C	Less than 78	73
C-	Less than 73	70
D+	Less than 70	68
D	Less than 68	63
D-	Less than 63	60
F	Less than 60
P	100	60
NP	Less than 60	0

Attendance Policy

Regular attendance and participation in classes are essential for success in and are completion requirements for courses at CCV. A student's failure to meet attendance requirements as specified in course descriptions will normally result in a non-satisfactory grade.

• In general, missing more than 20% of a course due to absences, lateness or early departures may jeopardize a student's ability to earn a satisfactory final grade.
• Attending an on-ground or synchronous course means a student appeared in the live classroom for at least a meaningful portion of a given class meeting. Attending an online course means a student posted a discussion forum response, completed a quiz or attempted some other academically required activity. Simply viewing a course item or module does not count as attendance.
• Meeting the minimum attendance requirement for a course does not mean a student has satisfied the academic requirements for participation, which require students to go above and beyond simply attending a portion of the class. Faculty members will individually determine what constitutes participation in each course they teach and explain in their course descriptions how participation factors into a student's final grade.

Participation Expectations

Full participation requires active and thoughtful engagement. The following habits and skills are important.

• Complete all required readings
• Listen to others attentively and with an open mind
• Positively contribute to class discussions and activities
• Ask questions and seek help when you need it
• Challenge yourself to do your best work

Missing & Late Work Policy

• Extensions will be granted only in extenuating circumstances by contacting your instructor as soon as possible.

Accessibility Services for Students with Disabilities:

1. Provide disability documentation to the Accessibility Coordinator at your academic center. https://ccv.edu/discover-resources/students-with-disabilities/
2. Request an appointment to meet with accessibility coordinator to discuss your request and create an accommodation plan.
3. Once created, students will share the accommodation plan with faculty. Please note, faculty cannot make disability accommodations outside of this process.

Academic Integrity

Apply Now for this semester.