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2018-19

Web Schedule Summer 2018


Revision Date: 12-Mar-18

COM-2360-VO01X - Conflict Resolution


Synonym: 171942
Location: Online
Credits: 3 (45 hours)
Accelerated Section: This course has special meeting dates and times. See comments below or consult VSC Web Services - Search for Sections in the VSC portal for specific dates and times. If you have any questions call the site office offering the course.
Semester Dates: 05-22-2018 to 07-09-2018
Last day to drop without a grade: 05-31-2018 - Refund Policy
Last day to withdraw (W grade): 06-19-2018 - Refund Policy
Faculty: Amy Beth Kessinger | View Faculty Credentials
Materials/Lab Fees: $20.00
This course has started, please contact the offering academic center about registration
This section meets the following General Education Requirement(s):
Communication
    Note
  1. Many degree programs have specific general education recommendations. In order to avoid taking unnecessary classes, please see consult with additional resources like your program evaluation, your academic program page, and your academic advisor.
  2. Courses may only be used to meet one General Education Requirement.

Browse the Moodle Site for this class.

Course Description:

Students will explore the scope and nature of, and become acquainted with, methods of conflict resolution and nonviolent change at various levels. Focuses on active listening and oral communication skills, principled negotiation, mediation, arbitration, and nonviolent direct action. Students also examine their own personal communication styles with regard to conflict.

Essential Objectives:

1. Explore the nature of conflict and conflict management.
2. Describe different conflict management processes and their characteristics, including conflict resolution, negotiation, mediation, and nonviolent change.
3. Discuss the connections between conflict, violence, and human nature.
4. Examine the role of ethics in managing conflicts.
5. Interpret and understand personal conflict styles in order to identify roadblocks to communication.
6. Develop strategies for active listening, assertiveness, and cooperation in order to strengthen his/her skills in managing everyday conflict in the workplace and at home.
7. Demonstrate proficiency in speaking through participation in mock conflicts, role playing, presentations, and discussion.
8. Prepare a well-organized presentation that engages the audience and employs appropriate language, tone, and supporting evidence.

Additional Instructor Pre-Assignments/Notes/Comments:

WELCOME TO CONFLICT RESOLUTION!

If you are looking to better understand the nature of conflict, discover your own conflict style, engage in difficult conversations with less stress (and more success!), keep your cool even when you feel really hot, and effectively negotiate for what you want, then this might be a course for you!

This exciting and interactive course will challenge what you think you already know, expand your capacity to analyze low and high-level conflicts, and (hopefully!) deepen your compassion for your fellow human beings To this end, you will learn a few theories of conflict, explore the spectrum of conflict resolution processes, and examine your own personal conflict mode.

This class meets the Communication requirement for most CCV degrees as well as the Vermont State Colleges graduation standard in Oral Communication.

This course is offered as an intensive this semester. This means that though we will only meet for seven (7) weeks; this means that workload will be significant each week (rigorous, but reasonable). Please review this syllabus carefully before you decide to take this course so you understand what will be expected.

There are no prerequisites for this class.

Respect for all voices is paramount; an open mind is essential. Be prepared to be surprised. And be prepared to surprise someone else! This is what makes for a rich and learningful environment!

TEXTBOOKS & OPEN SOURCE MATERIALS

We will use just two (cheap!) books in this course, as well as many online educational resources through Hartness Library and Open Source materials. Please be sure you have reliable access to high-speed Internet.

Book #1: Getting to Yes: Negotiating Agreement Without Giving In -- ISBN: 978-0143118756

Book #2: Difficult Conversations: How to Discuss What Matters Most -- ISBN: 978-0143118442

Please note: you are absolutely welcome to order audio versions of the books if learn better by listening than you do by reading.

TECHNOLOGY CONSIDERATIONS

As an online student, it is your responsibility to learn how to navigate Moodle successfully. To this end, I highly recommend you take advantage the Moodle workshops offered by your local CCV center. Please make sure you are ready for an online class by consulting with your advisor and taking this short assessment: http://andromeda.ccv.vsc.edu/Online/pwsOnline/chklistfrm.cfm??

INSTRUCTOR INFORMATION

In addition to running my small mediation and training practice, I am a proud CCV faculty member who has been teaching here for well over 15 years! Some of courses I've taught online and/or face to face include: Conflict Resolution, Intercultural Communication, Effective Workplace Communication, Interpersonal & Small Group Communication, Dimensions of Freedom, Philosophy, Ethics, Bioethics, Contemporary World Literature, Native American Literature, and African American Literature.

I earned an M.S. in Mediation & Applied Conflict Studies from Woodbury College (now Champlain College). I also hold an M.A. in Modern Literature & Culture from The University of York, in England. My B.A. is from Union College, where I majored in English and Philosophy.

Here's what I offer as an instructor:

  • An infectious LOVE of, and knowledge about, life's big questions - and an ability to help students think differently, connect academics to real life, and build meaningful relationships with each other.
  • A sincere commitment to supporting students, as demonstrated by my accessibility (emails always returned within 24hrs - texts welcomed, etc.) and high level of engagement (very active in discussions).
  • First-hand experience as an online student and 10+ years of experience as an online instructor.

Methods:

This course will rely heavily on experiential learning, which is learning by doing. To this end, general teaching methods may include:

  • Weekly online discussions that ask more than, "What did you think of the reading?" and instead invite you to engage in a variety of exercises and activities meant to inspire meaningful engagement. Sample activities might include: small group problem-solving initatives, thought-experiments and role plays; writing and analyzing your own case studies; interviewing leaders in the field in the field; taking virtual field trips; crafting policy guidelines; debating three sides of an issue; applying conflict theories to specific contemporary controversies; and exploring and defining your own values as they play out in the realm of conflict resolution.
  • Fun and challenging projects that grant you the freedom and flexibility to pursue your own interests within clearly defined expectations while simultaneously giving you the chance to apply academic learning to your real life.

As an online class, we will gather virtually - and the success of the experience will rest on your shared commitment to being genuinely present and engaged in the weekly discussion board activities.

In order to foster high particpation, I will make the entire course available to you about one week before the class begins. This will allow you the time and space to plan accordingly!

Each week's module will include the following:

  • An overview of the topic, including essential questions
  • A list of terms (vocabulary) associated with the "language" of conflict resolution
  • Assigned readings and viewings - as well other activities to be completed before the week starts, such as audio recordings, interviews with friends and families, virtual field trips, mini research projects, etc.
  • A discussion forum in which you will discuss that week's topic(s) and engage in small group or whole class activities.
  • A description of the journal topic.

Evaluation Criteria:

Evaluation Criteria

  • Participation in Weekly Discussion Forums: 30%
  • Weekly Journals: 30%
  • Conflict Style Presentation: 10%
  • Difficult Conversations Project: 10%
  • Final Project: 20%

Participation in Weekly Discussion Forums (30%): Each week, you will participate in a discussion forum. You will be graded on the quality of your overall engagement, which will include your first posting as well as the required susequent reply posts you make contribute throughout the week.

Weekly Journals (30%): Each week, you will craft and submit a brief written response (about 200 - 300 words) to a specific question I pose related to the reading/viewing homework.

Conflict Styles Presentation (10%): This assignment invites you to discover, reflect upon, and present your preferred approaches to conflict situations. Details to follow.

Difficult Conversations Project (10%): You will identify a difficult conversation you wish to have with someone and apply a step-by-step approach to prepare for, engage in, and then reflect on that conversation.

Final Project: Conflict Resolution Learning Module (20%): You will research and create an engaging and scholarly "learning module" filled with resources to introduce and orientate the class to a conflict resolution topic/issue of your choice. You will will create a discussion prompt or activity that invites people to experience this topic in more depth. And finally, you will create a journal assignment that your peers can engage in to further their learning.

Grading Criteria:

Letter Grade Criteria

A through A-: For any work to receive an "A," it must clearly be exceptional or outstanding work. It must demonstrate keen insight and original thinking. It must not only demonstrate full understanding of the topic or issues addressed, but it must also provide a critical analysis of these. In addition, an "A" grade reflects a student's ability to clearly and thoughtfully articulate his or her learning.

B+ through B-: For any work to receive a "B," it must be good to excellent work. It must demonstrate strong originality, comprehension, critical thinking, and attention to detail. In addition, a "B" grade reflects a student's ability to clearly articulate his or her learning.

C+ through C-: For any work to receive a "C," it must meet the expectations of the assignment. It must demonstrate solid comprehension, critical thinking, and attention to detail. In addition, a "C" grade reflects a student's ability to adequately articulate his or her learning.

D+ through D-: For any work to receive a "D," it must marginally meet the expectations of the assignment. It demonstrates minimal comprehension, critical thinking, and attention to detail. In addition, a "D" grade may reflect a student's difficulty in articulating his or her learning.

F: Work that receives an "F" grade does not meet the expectations or objectives of the assignment. It demonstrates consistent problems with comprehension, organization, critical thinking, and supporting details. In addition, an "F" grade reflects a student's inability to articulate his or her learning. Students are strongly urged to discuss this grade with their instructor and advisor.

P: indicates satisfactory completion of course objectives (C- or better).

NP: indicates failure to meet course objectives and/or failure to meet grading criteria for successful completion as described in the instructor's course description.

Textbooks:

Summer 2018 textbook data will be available on April 9. On that date a link will be available below that will take you to eCampus, CCV's bookstore. The information provided there will be for this course only. Please see this page for more information regarding the purchase of textbooks.

COM-2360-VO01X Textbooks.

The last day to use a Financial Aid advance to purchase textbooks is the 3rd Tuesday of the semester. See your financial aid counselor at your academic center if you have any questions.

Contact Faculty:

Email: Amy Beth Kessinger
Hiring Coordinator for this course: Jennifer Stefani

Attendance Policy:

Attendance is absolutely required. If you accumulate three absences (or the equivalent thereof), then you will fail this course.

Please note: In order to receive accommodations for disabilities in this course, students must make an appointment to see the Americans with Disabilities Coordinator in their site and bring documentation with them.

Academic Honesty: CCV has a commitment to honesty and excellence in academic work and expects the same from all students. Academic dishonesty, or cheating, can occur whenever you present -as your own work- something that you did not do. You can also be guilty of cheating if you help someone else cheat. Being unaware of what constitutes academic dishonesty (such as knowing what plagiarism is) does not absolve a student of the responsibility to be honest in his/her academic work. Academic dishonesty is taken very seriously and may lead to dismissal from the College.

Course description details subject to change. Please refer to this document frequently.

To check on space availability, choose Search for Classes.


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