Web Schedules

Fall 2023
Spring 2023
Summer 2023

One Credit Courses

Fall 2023
Spring 2023
Summer 2023

No Cost Textbook/Resources Courses

Fall 2023
Spring 2023
Summer 2023

Low Cost Textbook/Resources Courses

Fall 2023
Spring 2023
Summer 2023

Course Planning by Program


Essential Objectives

Course Syllabus

Revision Date: 24-Apr-23

Conflict Resolution

Semester Dates: Last day to drop without a grade: 06-12-2023 - Refund Policy
Last day to withdraw (W grade): 07-10-2023 - Refund Policy
This course has started, please contact the offering academic center about registration
Comments: CPSEI participants ONLY


Not Yet Assigned
View Faculty Credentials

Course Description

Students will explore the scope and nature of, and become acquainted with, methods of conflict resolution and nonviolent change at various levels. Focuses on active listening and oral communication skills, principled negotiation, mediation, arbitration, and nonviolent direct action. Students also examine their own personal communication styles with regard to conflict.

Essential Objectives

1. Explore the nature of conflict and conflict management.
2. Describe different conflict management processes and their characteristics, including conflict resolution, negotiation, mediation, and nonviolent change.
3. Discuss the connections between conflict, violence, and human nature.
4. Examine the role of ethics in managing conflicts.
5. Interpret and understand personal conflict styles in order to identify roadblocks to communication.
6. Develop strategies for active listening, assertiveness, and cooperation in order to strengthen his/her skills in managing everyday conflict in the workplace and at home.
7. Demonstrate proficiency in speaking through participation in mock conflicts, role playing, presentations, and discussion.
8. Prepare a formal presentation that demonstrates proficiency using the CCV Oral Communication Rubric.

Required Technology

More information on general computer and internet recommendations is available on the CCV IT Support page. https://support.ccv.edu/general/computer-recommendations/

Please see CCV's Digital Equity Statement (pg. 45) to learn more about CCV's commitment to supporting all students access the technology they need to successfully finish their courses.

Required Textbooks and Resources

Link to Textbooks/Resources Information for this course in eCampus.

The last day to use a Financial Aid Advance to purchase textbooks/books is the 3rd Tuesday of the semester. See your financial aid counselor at your academic center if you have any questions.


Class Participation

Participation is synonymous with attendance and engagement. There is no such thing as passive learning in an online course. Our zoom classes are where we have discussions, review material, and new information is introduced. Your participation in the zoom classes is worth 20% of your grade.

The Discussion Board Forums will be used for introductions, planning, reflections, application of material, and to share your learning. The key to making Discussion Board conversations meaningful is not how many times you post; it’s the quality of your thinking and meaningful responses that count. Your participation in the Discussion Board is worth 25% of your grade.

Because this is a very interactive course you will need to work with other students in “zoom” for conflict scenarios which means you need to be available at the same time as another student during each week. Flexibility is the key to making this work!I will be asking you to provide your availability (schedule) for zoom during the first week of class.It is essential that you manage your time, especially when you commit to work with others in “zoom”. Please see the “Zoom Participation Rubric and the Discussion Board Participation Rubric in Module 1 for more details.

Conflict Scenarios
You will have the opportunity to participate in several conflict scenarios during this course. The conflict scenarios require you to sign-up for “zoom” time with the instructor ahead of time. Each conflict scenario has specific roles that will be sent to each person prior to your zoom. You will be asked to negotiate for what you need with the other person during the zoom. Either the instructor or a coach/observer will also be in your zoom. You will then reflect on what you have learned and post in the Discussion Board. As the semester progresses you will be graded on your ability to apply the use of conflict management skills you are learning. Please see the Conflict Scenarios page in Course Contents for more details.
The Conflict Scenarios are worth 15% of your grade.

There are assignments tied to the reading (also PPT and video) which must be completed in the module they are offered. These assignments demonstrate your ability to identify key information and what impact it has on you. Check each Module carefully so you do not miss these assignments. Assignments are worth 10% of your grade.

There will be two quizzes which must be completed in the module they are offered. All quizzes will be based on the text, conflict scenarios, case studies, the group project information, and/or assigned readings. More information will be provided prior to each quiz.
Quizzes are worth 5% of your grade.

Group Research and Presentation
You will each participate in a Group Project. The group project will include working with others, researching a specific topic, and presenting your material to the rest of the class. The topics include the various conflict management methods of: mediation, arbitration, and distributive bargaining, as well as non-violent change and anger management. Group Research and Presentation is worth 15% of your grade.

Reflection/Application Paper
You will each complete an Application Paper of approximately 6 pages. In this paper you will be asked to apply the theory, strategies and skills you have learned in this course to a live (or past) conflict. A specific outline will be available in Course Contents under “Reflection/Application Paper”.
The Reflection/Application Paper is worth 10% of your grade.

Evaluation Criteria

Zoom Classes 20%

Discussion Board 25%

Negotiations 15%

Assignments 10%

Quizzes 5%

Group Presentation 15%

Final Paper 10%

Grading Criteria

CCV Letter Grades as outlined in the Evaluation System Policy are assigned according to the following chart:

A Less than 9893
A-Less than 9390
B+Less than 9088
B Less than 8883
B-Less than 8380
C+Less than 8078
C Less than 7873
C-Less than 7370
D+Less than 7068
D Less than 6863
D-Less than 6360
FLess than 60 
NPLess than 600

Attendance Policy

Regular attendance and participation in classes are essential for success in and are completion requirements for courses at CCV. A student's failure to meet attendance requirements as specified in course descriptions will normally result in a non-satisfactory grade.

  • In general, missing more than 20% of a course due to absences, lateness or early departures may jeopardize a student's ability to earn a satisfactory final grade.
  • Attending an on-ground or synchronous course means a student appeared in the live classroom for at least a meaningful portion of a given class meeting. Attending an online course means a student posted a discussion forum response, completed a quiz or attempted some other academically required activity. Simply viewing a course item or module does not count as attendance.
  • Meeting the minimum attendance requirement for a course does not mean a student has satisfied the academic requirements for participation, which require students to go above and beyond simply attending a portion of the class. Faculty members will individually determine what constitutes participation in each course they teach and explain in their course descriptions how participation factors into a student's final grade.

Accessibility Services for Students with Disabilities:

CCV strives to mitigate barriers to course access for students with documented disabilities. To request accommodations, please
  1. Provide disability documentation to the Accessibility Coordinator at your academic center. https://ccv.edu/discover-resources/students-with-disabilities/
  2. Request an appointment to meet with accessibility coordinator to discuss your request and create an accommodation plan.
  3. Once created, students will share the accommodation plan with faculty. Please note, faculty cannot make disability accommodations outside of this process.

Academic Integrity

CCV has a commitment to honesty and excellence in academic work and expects the same from all students. Academic dishonesty, or cheating, can occur whenever you present -as your own work- something that you did not do. You can also be guilty of cheating if you help someone else cheat. Being unaware of what constitutes academic dishonesty (such as knowing what plagiarism is) does not absolve a student of the responsibility to be honest in his/her academic work. Academic dishonesty is taken very seriously and may lead to dismissal from the College.