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Web Schedule Fall 2019

COM-2360-VA01X - Conflict Resolution

Synonym: 187371
Location: St. Albans
Credits: 3 (45 hours)
Accelerated Section: This course has special meeting dates and times. See comments below or consult VSC Web Services - Search for Sections in the VSC portal for specific dates and times. If you have any questions call the site office offering the course.
Day/Times: Friday, 05:00P - 09:00P & Saturday & Sunday, 08:30A - 05:30P
Semester Dates: 10-25-2019 to 11-24-2019
Last day to drop without a grade: 10-31-2019 - Refund Policy
Last day to withdraw (W grade): 11-12-2019 - Refund Policy
Faculty: Jeanne Kaczka-Valliere | View Faculty Credentials
Open Seats/Section Limit: 0/20 (as of 09-20-19 9:15 AM)
This section meets the following General Education Requirement(s):
  1. Many degree programs have specific general education recommendations. In order to avoid taking unnecessary classes, please consult with additional resources like your program evaluation, your academic program page, and your academic advisor.
  2. Courses may only be used to meet one General Education Requirement.

Browse the Canvas Site for this class.

Course Description:

Students will explore the scope and nature of, and become acquainted with, methods of conflict resolution and nonviolent change at various levels. Focuses on active listening and oral communication skills, principled negotiation, mediation, arbitration, and nonviolent direct action. Students also examine their own personal communication styles with regard to conflict.

Essential Objectives:

1. Explore the nature of conflict and conflict management.
2. Describe different conflict management processes and their characteristics, including conflict resolution, negotiation, mediation, and nonviolent change.
3. Discuss the connections between conflict, violence, and human nature.
4. Examine the role of ethics in managing conflicts.
5. Interpret and understand personal conflict styles in order to identify roadblocks to communication.
6. Develop strategies for active listening, assertiveness, and cooperation in order to strengthen his/her skills in managing everyday conflict in the workplace and at home.
7. Demonstrate proficiency in speaking through participation in mock conflicts, role playing, presentations, and discussion.
8. Prepare a formal presentation that demonstrates proficiency using the CCV Oral Communication Rubric.


Fall 2019 textbook data will be available on May 13. On that date a link will be available below that will take you to eCampus, CCV's bookstore. The information provided there will be for this course only. Please see this page for more information regarding the purchase of textbooks.

COM-2360-VA01X Textbooks.

The last day to use a Financial Aid advance to purchase textbooks is the 3rd Tuesday of the semester. See your financial aid counselor at your academic center if you have any questions.

Contact Faculty:

Email: Jeanne Kaczka-Valliere
Hiring Coordinator for this course: Dana Lee

Please note: In order to receive accommodations for disabilities in this course, students must make an appointment to see the Americans with Disabilities Coordinator in their site and bring documentation with them.

Academic Honesty: CCV has a commitment to honesty and excellence in academic work and expects the same from all students. Academic dishonesty, or cheating, can occur whenever you present -as your own work- something that you did not do. You can also be guilty of cheating if you help someone else cheat. Being unaware of what constitutes academic dishonesty (such as knowing what plagiarism is) does not absolve a student of the responsibility to be honest in his/her academic work. Academic dishonesty is taken very seriously and may lead to dismissal from the College.

Course description details subject to change. Please refer to this document frequently.

To check on space availability, choose Search for Classes.

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