Web Schedules

Fall 2024
Spring 2024
Summer 2024

One Credit Courses

Fall 2024
Spring 2024
Summer 2024

No Cost Textbook/Resources Courses

Fall 2024
Spring 2024
Summer 2024

Low Cost Textbook/Resources Courses

Fall 2024
Spring 2024
Summer 2024

Course Planning by Program


Essential Objectives

Course Syllabus

Revision Date: 18-Jun-24

Fall 2024 | COM-1010-VO02 - Effective Workplace Communication

Online Class

Online courses take place 100% online via Canvas, without required in-person or Zoom meetings.

Location: Online
Credits: 3 (45 hours)
Day/Times: Meets online
Semester Dates: 09-03-2024 to 12-16-2024
Last day to drop without a grade: 09-16-2024 - Refund Policy
Last day to withdraw (W grade): 11-04-2024 - Refund Policy
This section is waitlisted (0). Please contact your nearest center for availability.


David Warren
View Faculty Credentials
View Faculty Statement
Hiring Coordinator for this course: Ashraf Alamatouri

General Education Requirements

This section meets the following CCV General Education Requirement(s) for the current catalog year:
CCV Communication
  1. Many degree programs have specific general education recommendations. In order to avoid taking unnecessary classes, please consult with additional resources like your program evaluation, your academic program catalog year page, and your academic advisor.
  2. Courses may only be used to meet one General Education Requirement.

Course Description

Students develop effective communication skills for use in workplace settings through practical activities and exercises. Focuses on communication with co-workers, supervisors, and customers. Students learn to organize and express ideas, deliver oral presentations to different audiences, and work with others to make decisions and solve problems. Examines the role each individual plays in the effectiveness of an organization and the importance of communication for individual professional development.

Essential Objectives

1. Identify the means that individuals use to communicate effectively in the workplace and apply strategies for effective communication with co-workers, supervisors and customers in a variety of settings.
2. Explore the many factors that influence workplace communication patterns within and across cultures, including those of race, class, gender, religion, abilities, and sexual orientation.
3. Prepare a formal presentation that demonstrates proficiency using the CCV Oral Communication Rubric.
4. Explore the impact of technology on communication in the workplace.
5. Practice techniques of self-management and recognize the role the individual plays in the overall effectiveness of an organization.
6. Analyze one's own effectiveness in organizational communication and develop strategies for improved communication skills based on individual professional goals.

Required Technology

More information on general computer and internet recommendations is available on the CCV IT Support page. https://support.ccv.edu/general/computer-recommendations/

Please see CCV's Digital Equity Statement (pg. 45) to learn more about CCV's commitment to supporting all students access the technology they need to successfully finish their courses.

Required Textbooks and Resources

This course uses one or more textbooks/books/simulations.

Fall 2024 textbook details will be available on 2024-05-20. On that date a link will be available below that will take you to eCampus, CCV's bookstore. The information provided there will be specific to this class. Please see this page for more information regarding the purchase of textbooks/books.

COM-1010-VO02 Link to Textbooks for this course in eCampus.

The last day to use a Financial Aid Advance to purchase textbooks/books is the 3rd Tuesday of the semester. See your financial aid counselor at your academic center if you have any questions.


1. Module discussions.

2. Assigned readings.

3. Research.

4. Writing.

5. Video presentations.

6. Videos.

Evaluation Criteria

1. Class participation and attendance (20 percent). Weekly participation in class discussions will play a major role in determining a students class participation grade. Attendance policy is as follows: Any student missing more than two classes will have their final grade lowered by one letter grade. Any student missing more than three classes, a failing grade will result. Instructor should be notified of absence before class when possible.

2.Speeches and writing assignments (40 percent). Students must complete each speech or writing assignment. The instructor will assign some topics, others will be chosen by the student.

3. Two written quizzes on assigned readings (20 percent).

4. Final speech and resume (20 percent).

Grading Criteria

CCV Letter Grades as outlined in the Evaluation System Policy are assigned according to the following chart:

A Less than 9893
A-Less than 9390
B+Less than 9088
B Less than 8883
B-Less than 8380
C+Less than 8078
C Less than 7873
C-Less than 7370
D+Less than 7068
D Less than 6863
D-Less than 6360
FLess than 60 
NPLess than 600

Weekly Schedule

Week/ModuleTopic  Readings  Assignments


Introduction to course!!!


A: Why are we so afraid to speak in public?

B: What are some of your strengths and weakness’ with public speaking?

C: Examples of public speaking situations.


Post Introduction Video.


Read Chapter 1 for next week.



Chapter 1 Communicating at Work

The Nature of Communication:

A: Communication Principles

B: Basics of Communication


A: Formal Communication Networks

B: Informal Communication Networks

C: Personal Networking

Ethical Dimensions of Communication

A: Guidelines for judging ethical communication


Chapter 1 of the text.


First speech: Elevator Speech.

Read Chapter 2 for next week.

Video on Cultural Communication.



Chapter 2 Communication, Culture, and Work

Communication in a Diverse Society:

A: Race and Ethnicity

B: Social Class

C: Generational Differences

D: Regional Differences

E: Disabilities

Cultural Differences in International Business:

A: Customs and Behavior

B: Fundamental Dimensions of Culture

C: Diversity

Communicating Across Diversity:

A: Become Culturally Literate

B: Develop Constructive Attitudes

C: Adapt Your Behavior

Post Elevator Speech


Chapter 2 of the text.

Video:How To Create Your 30 Second Elevator Pitch!


Read Chapter 3 for next week.

Next Speech Topic: Lottery



Chapter 3 Listening

Listening at Work:

A: The Importance of Listening

B: Assumptions about Listening

Barriers to Effective Listening:

A: Environmental Barriers

B: Physiological Barriers

C: Psychological Barriers

Listening Styles:

A: Relational Listening

B: Analytical Listening

C: Task-Oriented Listening

D: Critical Listening

Listening More Effectively:

A: Listening to Understand

B: Listening to Evaluate

Post Lottery Speech


Chapter 3 of the text.


Read Chapter 4 for next week.

Video: 7 Skills and Tips.

Next Speech Topic: Your Story



Chapter 4 Verbal and Nonverbal Messages

Verbal Messages:

A: Clarity and Ambiguity

B: Inflammatory Language

C: Language and Identity

D: Management

E: Feminine and Masculine Language

Nonverbal Communication:

A: Characteristics of Nonverbal Communication

B: Types of Nonverbal Communication

C: Improving Nonverbal Effectiveness

Post Your Story Speech


Chapter 4 of text.


Read Chapter 5 for next week.



Chapter 5 Interpersonal Strategies and Skills

Interpersonal Skills and Success:

A: Building Positive Relationships

B: Affirming Dignity

C: Enhancing Organizational Climate

Sharing Feedback:

A: Giving Praise

B: Raising Difficult Issues

C: Offering and Responding to Criticism

Dealing with Difficult People and Situations

A: Incivility

B: Bullying

C: Sexual Harassment

Managing Conflict

A: What Are Conflicts About?

B: Approaches to Conflict

C: Handling Conflicts Constructively

Quiz #1.


Chapter 5 of the text.


Read Chapter 6 for next week.

Video: 10 Skills to Crush Your Interview

Next Speech Topic: Interview Practice.

Prep for Quiz 1.



Chapter 6 Principles of Interviewing

Interviewing Strategies:

A: Planning the Interview

B: Conducting the Interview

Types of interviews:

A: The Information-Gathering

B: Interview

C: The Career Research

D: Interview

E: The Employment Interview

The Ethics of Interviewing:

A: Obligations of the Interviewer

B: Obligations of the Interviewee

Interview Post.


Chapter 6 of text.


Read Chapter 9 for next week.



Chapter 9 Developing and Organizing the Presentation

Analyzing the Situation:

A: Analyzing the Audience

B: Analyzing Yourself as the Speaker

C: Analyzing the Occasion

Setting Your Goal and Developing the Thesis:

A: General and Specific Goals

B: Developing the Thesis

Organizing the Body:

A: Brainstorming Ideas

B: Basic Organizational Plan

C: Identify Main Points and Subpoints

D: Choose the Best Organizational Pattern

E: Rules of Main Points

Planning the Introduction and Conclusion:

A: Functions of the Introduction

B: Types of Opening Statements

C: Functions of the Conclusion

D: Types of Closing Statements

Adding Transitions:

A: Functions of Transitions

B: Characteristics of Effective Transitions


Chapter 9 of the text.


Read Chapter 10 for next week.

Video on Visual Aids.

Next Speech Topic: Teaching Speech



Chapter 10 Verbal and Visual Support in Presentations

Functions of Supporting Material:

A: Clarity

B: Interest

C: Proof

Verbal Support:

A: Definitions

B: Examples

C: Stories

D: Statistics

E: Comparisons

F: Quotations

G: Citing Your Sources

Visual Aids:

A: Types of Visual Aids

B: Media for Presenting Visual Aids

C: Presentation Software

D: Guidelines for Using Visual Aids

Post Teaching Speech.


Chapter 10 of the text.


Read Chapter 11 for next week.

Next Speech Topic: Event Speech.



Chapter 11 Delivering the Presentation

Types of Delivery:

A: Manuscript Presentations

B: Memorized Presentations

C: Extemporaneous Presentations

D: Impromptu Presentations

Guidelines for Delivery:

A: Visual Elements

B: Verbal Elements

C: Vocal Elements

Question-and-Answer Sessions:

A: When of Answer Questions

B: How to Manage Questions

Speaking with Confidence:

A: Accept a Moderate Amount of Nervousness

B: Speak More Often

C: Rehearse Your Presentation

D: Focus on Your Topic and the Audience

E: Think Rationally about Your Presentation

Post Event Speech.


Chapter 11 of the text.


Read Chapter 12 for next week.



Chapter 12: Types of Business Presentations.


Chapter 12 of the text.


Read Chapter 7 for next week.

Next Speech Topic: Persuasive Speech.



Chapter 7 Leading and Working in Teams

The Nature of Teams:

A: Characteristics of Work Groups

B: What Makes a Group a Team?

C: Virtual Teams

Leadership and Influence in Teams:

A: Perspectives on Leadership

B: Leader-Member Exchange

C: Becoming a Leader

D: Power and Influence of Members

Effective Communication in Teams:

A: Fill Functional Roles

B: Recognize Both Team and Personal

C: Goals

D: Promote an Optimal Level of Cohesiveness

E: Avoid Excessive Conformity


Chapter 7 of the text.


Read Chapter 8 for next week.



Week 13:Chapter 8 Effective Meetings

Types of Meetings:

A: Information-Sharing Meetings

B: Problem-Solving and Decision-Making

C: Meetings

D: Ritual Activities

E: Virtual Meetings

Planning a Problem-Solving Meeting:

A: When to Hold a Meeting

B: Setting an Agenda

Conducting the Meeting:

A: Beginning the Meeting

B: Conducting Business

C: Concluding the Meeting

D: Following up the Meeting

Problem-Solving Communication:

A: Stages in Group Problem Solving

B: Enhancing Creativity

C: Systematic Problem Solving

D: Decision Methods


Chapter 8 of the text.



Final Reflection.

Final Speech.



Resume and Final Reflection due.


Resume due.

Final Reflection.

Finish Final Speech.



Course wrap-up!!!


Final speech due.


Attendance Policy

Regular attendance and participation in classes are essential for success in and are completion requirements for courses at CCV. A student's failure to meet attendance requirements as specified in course descriptions will normally result in a non-satisfactory grade.

  • In general, missing more than 20% of a course due to absences, lateness or early departures may jeopardize a student's ability to earn a satisfactory final grade.
  • Attending an on-ground or synchronous course means a student appeared in the live classroom for at least a meaningful portion of a given class meeting. Attending an online course means a student posted a discussion forum response, completed a quiz or attempted some other academically required activity. Simply viewing a course item or module does not count as attendance.
  • Meeting the minimum attendance requirement for a course does not mean a student has satisfied the academic requirements for participation, which require students to go above and beyond simply attending a portion of the class. Faculty members will individually determine what constitutes participation in each course they teach and explain in their course descriptions how participation factors into a student's final grade.

Participation Expectations

SeeEvaluation Criteria.

Missing & Late Work Policy

Late work will be accepted but will be docked 10 points for each late day. No late work will be accepted after one week.

Accessibility Services for Students with Disabilities:

CCV strives to mitigate barriers to course access for students with documented disabilities. To request accommodations, please
  1. Provide disability documentation to the Accessibility Coordinator at your academic center. https://ccv.edu/discover-resources/students-with-disabilities/
  2. Request an appointment to meet with accessibility coordinator to discuss your request and create an accommodation plan.
  3. Once created, students will share the accommodation plan with faculty. Please note, faculty cannot make disability accommodations outside of this process.

Academic Integrity

CCV has a commitment to honesty and excellence in academic work and expects the same from all students. Academic dishonesty, or cheating, can occur whenever you present -as your own work- something that you did not do. You can also be guilty of cheating if you help someone else cheat. Being unaware of what constitutes academic dishonesty (such as knowing what plagiarism is) does not absolve a student of the responsibility to be honest in his/her academic work. Academic dishonesty is taken very seriously and may lead to dismissal from the College.