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Essential Objectives

Web Schedule Spring 2021

Revision Date: 08-Jan-21

Conflict Management

Semester Dates: Last day to drop without a grade: 02-15-2021 - Refund Policy
Last day to withdraw (W grade): 03-28-2021 - Refund Policy
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This course has started, please contact the offering academic center about registration

Comments: Flex section - students will work at their own pace to complete course objectives by the end of the term. Contact a CCV advisor for more information about this format.

Browse the Canvas Site for this class.

Course Description:

Students assess their style of conflict management and learn skills needed for the creative management of interpersonal conflict. Covers business and personal applications.

Essential Objectives:

1. Define different conflict management models and describe their characteristics.
2. Discuss the skills required for effective management of conflict.
3. Distinguish between conflict management and conflict resolution.
4. Discuss ways to avoid potential conflict in the workplace, e.g. clear job descriptions, regular communication channels, healthy work conditions.
5. Explain the roles of the employee and the supervisor in resolving conflict in the workplace.

Additional Instructor Pre-Assignments/Notes/Comments:

Textbook: There is a textbook for this class


ISBN13: 9780749480882
COPYRIGHT: 9/28/2017


This is a self-paced course which means that students will be starting and progressing at different rates throughout the semester. Once you feel like you have a strong handle on the material, and you have completed all of the assignments for the module, you should feel comfortable moving on, regardless of the pace, as long as you complete the course within the semester timeframe.

The learning modules will consist of learning resources, demonstrate your learning forums and assignments.

Demonstrate your Learning Forums are a part of every learning module and most are post first discussions- which means that you will post your reply before being able to read the replies of others.

The assignments, in addition to the discussion forums, will assess your learning of the module outcomes.

Evaluation Criteria:

Your final grade will be based on the following assessments:

Assignment Category

Grade Weight Percentage

Demonstrate Your Learning Forums






Grading Criteria:


There are rubrics in every forum and assignment to detail what you need to do to be successful. Numeric grades are as follows.

A = 90 - 100 (A- 90 to 93, A 94 - 96, A+ 97 - 100)

B = 80 - 89 ( B- 80 - 83, B 84 - 86, B+ 87 - 89)

C = 70 - 79 (C- 70 - 73, C 74 - 76, C+ 77 - 79)

D = 60 - 69 (D- 60 - 63, D 64 - 66, D+ 67 - 69)

F = not doing the work or not finishing by end of semester


Spring 2021 textbook data will be available on December 2. On that date a link will be available below that will take you to eCampus, CCV's bookstore. The information provided there will be for this course only. Please see this page for more information regarding the purchase of textbooks.


The last day to use a Financial Aid advance to purchase textbooks is the 3rd Tuesday of the semester. See your financial aid counselor at your academic center if you have any questions.

Attendance Policy:

Attendance Policy:

There is no attendance policy. This class is self-paced. Complete it on your timetable. It must be completed by the end of the semester (May 10, 2021)



Module Titles

Canvas Module Topics:

Module 1: Introduction to Conflict Management

Module 2: Elements of Conflict Management versus Conflict Resolution

Module 3: Nonverbal Communication and the Roles of Perception, Cognition, and Emotion

Module 4: Empathy, Positive Reinforcement, and Leadership

Module 5: Total Conflict Management and Management Resources

Accessibility Services for Students with Disabilities: CCV strives to mitigate barriers to course access for students with documented disabilities. To request accommodations, please

  1. Provide disability documentation to the Accessibility Coordinator at your academic center.
  2. Request an appointment to meet with accessibility coordinator to discuss your request and create an accommodation plan.
  3. Once created, students will share the accommodation plan with faculty. Please note, faculty cannot make disability accommodations outside of this process.

Academic Honesty: CCV has a commitment to honesty and excellence in academic work and expects the same from all students. Academic dishonesty, or cheating, can occur whenever you present -as your own work- something that you did not do. You can also be guilty of cheating if you help someone else cheat. Being unaware of what constitutes academic dishonesty (such as knowing what plagiarism is) does not absolve a student of the responsibility to be honest in his/her academic work. Academic dishonesty is taken very seriously and may lead to dismissal from the College.

Course description details subject to change. Please refer to this document frequently.

To check on space availability, choose Search for Classes.

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