Revision Date: 28-Jul-21

COM-2360-VO02 - Conflict Resolution Synonym: 210275 Location: Online Credits: 3 (45 hours) Day/Times: Meets online Semester Dates: 09-14-2021 to 12-20-2021 Last day to drop without a grade: 10-02-2021 - Refund Policy Last day to withdraw (W grade): 11-11-2021 - Refund Policy Faculty: Mary Ann Boyd | View Faculty Credentials This course has started, please contact the offering academic center about registration Browse the Canvas Site for this class. Course Description: Students will explore the scope and nature of, and become acquainted with, methods of conflict resolution and nonviolent change at various levels. Focuses on active listening and oral communication skills, principled negotiation, mediation, arbitration, and nonviolent direct action. Students also examine their own personal communication styles with regard to conflict. Essential Objectives: The successful student will be able to: 1. Explore the nature of conflict and conflict management. 2. Describe different conflict management processes and their characteristics, including conflict resolution, negotiation, mediation, and nonviolent change. 3. Discuss the connections between conflict, violence, and human nature. 4. Examine the role of ethics in managing conflicts. 5. Interpret and understand personal conflict styles in order to identify roadblocks to communication. 6. Develop strategies for active listening, assertiveness, and cooperation in order to strengthen his/her skills in managing everyday conflict in the workplace and at home. 7. Demonstrate proficiency in speaking through participation in mock conflicts, role playing, presentations, and discussion. 8. Prepare a formal presentation that demonstrates proficiency using the CCV Oral Communication Rubric. Textbooks: Fall 2021 textbook data will be available on May 3. On that date a link will be available below that will take you to eCampus, CCV's bookstore. The information provided there will be for this course only. Please see this page for more information regarding the purchase of textbooks. Methods: Hello, Welcome to Conflict Resolution! First of all, I want to say that I believe you will truly have fun, and enjoy what you will be learning in this class. The truth is...potential conflict presents itself in many different settings in our lives...our personal and professional relationships, at home, school, and within our communities. As a result, managing our own internal responses to it, as well as communicating our wants and needs in effective ways is the foundation of this course. I'm happy to say that I have had a number of previous students tell me that the strategies, tools and skills which we focused on had significantly reduced the conflict in their lives, and had improved their relationships at work, home and just about every other setting. They also tell me that they enjoyed learning about themselves, and having the opportunity through their learning, to recognize some of the patterns and habits of communication which have not been effective, and had ultimately been contributing to the conflict in their lives. Happily the new tools which they practiced in this course really improved their communication overall! Woo Hoo!!! As for my experience as your instructor, I am a Licensed Clinical Social Worker, and I started my college experience right here...at CCV! I then earned my BSW from Castleton University, and an MSW from SUNY Albany. Over the past 20 years I have worked as a Clinical Case Manager and an Independent Mental Health Clinician within Addison County, and many of the "Non Violent Communication" concepts which you will learn in this class are some of the strategies I have taught my clients to help them reduce the conflict in their lives. In addition, to Communication courses, I also teach Sociology and Social Work courses for Castleton University and Northern Vermont University Online. Again...we're going to have a lot of fun and you will be happy you took this course. I know you will! These are the Learning Methods and Recourses we will be using: * Short Lectures and Videos: Every week I will provide the class with weekly guidance and topic content through my own own sharing (text format lecture), as well as online recourses from various, expert speakers via Youtube videos. * Weekly Forum discussion: This class will be energized and highly interactive with weekly student participation and leadership thought the use of Discussion Forum Posts. Each week you will be asked to provide one original post and reply three classmates posts. * Weekly Practice Comitments / Journal:I will be asking you to provide a weekly journal entry to describe your use of a particular skill or task, which we will have discussed during the week, and you will have the opportunity to "try" at home. These journal entries are private exchanges with me, to which I respond by providing text feedback. * WeeklyReading Assignments from your texts, as well as other online sources. * Study Guides, which will be provided by me, to focus and augment your reading assignments. * Video Presentations/Discussions: This class will request that you provide three presentations to the class, through our discussion forums. These will be short but informative, and allow you the opportunity to demonstrate your learning. No worries... they will be fun! Evaluation Criteria: Evaluation and Grading will be based on the following criteria, as well as a 100 point grading system. *All assignments are expected on the due date. Late submissions will result in deducted points. Discussion Forum and class Participation: 25 Points. Full participation and active engagement in the forums and all other exercises will be vital to your success in this class; this means posting your original post by Monday, midnight each week, and by being an active member of our class "community" which will be demonstrated by your thoughtful responses to at least three other classmate posts. Journals/ Study Guide Assignments: 30 Points. A variety of assignments such as reflective essays, study guides, and journal entries, will be assigned to help build your knowledge and skill level in various subject areas, and assist you to self evaluate and apply course concepts in daily life situations. Oral Presentations: 15 Points. Class presentations will be assigned related to course content. Final Exam:15 Points. The exam is completely derived from your Study Guides throughout the semester...ie; the more work you put into those study guides, the easier your exam will be!. . Final "This I Believe" Essay and Video Presentation: 15 Points. Please review the Rubrics provided to orient you to my grading criteria for all assignment categories. Contact Faculty: Email: Maryann Boyd Hiring Coordinator for this course: Ashraf Alamatouri Syllabus: Week 1 Activites and Assignments Due: Journal Discussion 1 ~ "Tell Us About Yourself" Video Posting Journal Discussion 2 ~ "What is Good Communication?" Weekly Practice Commitment ~ Journal Entry Week 2 Effective Oral Communication: Activities and Assignments Due: Read: Forward and Chapter 1 in "Non Violent Communication" (now to be known as "NVC") Homework 1 ~ Reflection Paper from the above reading. 250 - 350 word paper. Discussion Forum ~ How to Win Friend and Influence People Weekly Practice Comittment Rosenberg Videos and reflective essay Week 3 Interpersonal Communication Skills and Competence Activities and Assignments Due: Read: NVC Chapters 2 "Communication that Blocks Compassion, Chapter 3 "Observing Without Evaluation" and Chapter 4, "Identifying and Expressing Feelings" in NVC Read: Messages Chapter 3, "Expressing" Homework 2 ~ Study Guide Small Group Discussion Forum: Observation or Evaluation? Weekly Practice Commitment: Observation vs. Evaluation? Watch Rosenberg Video Video Post Week 4 Listening Activities and Assignments Due: Read: Chapter 1 in "Messages" and Chapter 7 in "NVC". Homework 3 ~Reflection Essay Homework 4~ Study Guide Outline (Provided by me) Weekly Practice Commitment Week 4 Discussion Forum Week 5 Listening Continued and Nonverbal Communication: Activities and Assignements Due Read: Messages, Chapters 4 & 5 1. Video post 2 2. HW5 study guide 3. TED Talk viewing 4. Practice Commitment Week 6 Public Speaking, Oral Communication and Presentation Skills Read: Chapter 19 in "Messages" 1. Watch TED Talk 2. Video Post 3 3. Mid Semester Thoughts Week 7 Requesting and Influencing Others Read: Chapters 5 and 6 in NVC Read: Chapter 18 in Messages 1. Watch 2 Rosenberg Videos 2. Discussion Forum 3. Practice Commitment 'Week 8' Assertiveness Read: Chapter 9 in "Messages" 1. HW 6 ~ Complete Study Guide Outline 2. Practice Commitment 3. Discussion Forum 'Week 9' Conflict Management and Resolution Read: Messages, Chapters 10 & 11 1. HW 7 ~ 2. Discussion Forum 3. Practice Commitment 'Week 10' Conflict Resolution, Mediation and Abitration Read: NVC Chapters 10, 11 Read: Messages, Chapter 12 HW 8 Comparative Reflection Essay HW 9 Study Guide Emotional Intelligence Video Practice Commitment 'Week 11' Letting Go of Conflict Read NVC chapters 13 &14 Practice Commitment 'Week 12' Catch up week...prepare for final exam and projects! Discussion Forum 'Week 13' "This I Believe" - Final Project Due ''Week 14'' Compassion, Self Compassion, Connection and Empathy Discussion Forum Practice Commitment Final Exams Due! Week 15 Final Thoughts, Finishing Up, and Goodbyes Accessibility Services for Students with Disabilities: CCV strives to mitigate barriers to course access for students with documented disabilities. To request accommodations, please Provide disability documentation to the Accessibility Coordinator at your academic center. https://ccv.edu/discover-resources/students-with-disabilities/ Request an appointment to meet with accessibility coordinator to discuss your request and create an accommodation plan. Once created, students will share the accommodation plan with faculty. Please note, faculty cannot make disability accommodations outside of this process. Academic Honesty: CCV has a commitment to honesty and excellence in academic work and expects the same from all students. Academic dishonesty, or cheating, can occur whenever you present -as your own work- something that you did not do. You can also be guilty of cheating if you help someone else cheat. Being unaware of what constitutes academic dishonesty (such as knowing what plagiarism is) does not absolve a student of the responsibility to be honest in his/her academic work. Academic dishonesty is taken very seriously and may lead to dismissal from the College. Course description details subject to change. Please refer to this document frequently.